Responsibilities
- Review and explain coverage details and the claims process to customers.
- Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations.
- Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.
- Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses.
- Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.
- Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.
- Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.
- Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.
- Collaborate with a team to address the needs of shared customers when necessary.
Requirements
- High school diploma or equivalent
- 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
Nice to Have
- Bachelor’s degree
- 6-12 months’ claims adjusting experience
- Prior experience working in a remote environment is a plus
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.
Compensation
State specific pay scales are provided for different groups of states.
Work Arrangement
Remote or hybrid work-from-home positions available; team members must maintain reliable high-speed internet service that supports day-to-day job responsibilities. At a minimum, internet service must provide 25 Mbps download speed. Team members are responsible for maintaining internet connectivity sufficient to perform their role effectively while working from home. This position requires a dedicated workspace, free from distractions.
Team
Collaborate with a team to address the needs of shared customers when necessary.
Other
- Training consists of 8 weeks of paid training, Monday through Friday from 8:00am-4:45pm PST.
- After training, a fixed schedule of 40 hours per week Monday through Friday from 8:00am-4:45pm PST.
- An in-person interview may be required during the hiring process.
- For remote or hybrid work-from-home positions, team members must maintain reliable high-speed internet service that supports day-to-day job responsibilities. At a minimum, internet service must provide 25 Mbps download speed.
- Team members are responsible for maintaining internet connectivity sufficient to perform their role effectively while working from home.
- This position requires a dedicated workspace, free from distractions.
- Preference will be given to candidates located in Arizona or Nevada.
- State specific pay scales are provided for different groups of states.
