Responsibilities
- Review and explain policy coverage and the claims process to customers.
- Set reserves for expected costs and coordinate vehicle inspections and rental authorizations.
- Respond to customer questions and concerns during the claim process to maintain satisfaction and retention.
- Use phone calls, emails, texts, and letters to gather information from involved parties and witnesses.
- Examine law enforcement reports and collect additional evidence like dash cam or surveillance footage to determine facts and liability.
- Identify and escalate high-risk files with significant exposure or suspected fraud to supervisors for further review.
- Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented and unrepresented parties.
- Act as the main contact for customers, coordinating with other departments to ensure a smooth claims experience and full satisfaction.
- Collaborate with the team to address the needs of shared customers when necessary.
Requirements
- High school diploma or equivalent
- 6 months of customer service experience in a high-volume work environment or equivalent combination of education and experience
Nice to Have
- Bachelor's degree
- 6 to 12 months of claims adjusting experience
- Prior experience working in a remote environment is a plus
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off including vacation, sick leave, paid company holidays, and volunteer hours
- Incentive bonus programs such as holiday, referral, and performance-based bonuses
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources including free mental wellbeing therapy or coaching sessions, child and eldercare resources, and more
Compensation
Competitive compensation
Work Arrangement
Remote work from home within the United States
Team
Collaborate with a team to address shared customer needs
Other
- Training consists of 8 weeks of paid training, Monday through Friday from 8:00am to 4:45pm PST.
- After training, a fixed schedule of 40 hours per week Monday through Friday from 8:00am to 4:45pm CST is offered.
- An in-person interview may be required during the hiring process.
- For remote or hybrid work-from-home positions, team members must maintain reliable high-speed internet service that supports day-to-day job responsibilities, with a minimum download speed of 25 Mbps. Team members are responsible for maintaining sufficient internet connectivity to perform their role effectively while working from home.
- This position requires a dedicated workspace free from distractions.
