Responsibilities
- Review and explain policy coverage and the claims process to customers.
- Set reserves for expected costs and coordinate vehicle inspections and rental authorizations.
- Address customer questions and concerns throughout the claim process to ensure satisfaction and retention.
- Use phone calls, emails, texts, and letters to gather information from involved parties, including witnesses.
- Review police reports and seek additional evidence such as dash cam or surveillance footage to assess loss facts and determine liability.
- Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.
- Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented and unrepresented parties.
- Serve as the primary contact for customers, coordinating with other departments to ensure a smooth claims experience and complete satisfaction.
- Collaborate with the team to address the needs of shared customers when necessary.
Requirements
- High school diploma or equivalent
- 6 months of customer service experience in a high-volume work environment, or an equivalent combination of education and experience
Nice to Have
- Bachelor's degree
- 6 to 12 months of claims adjusting experience
- Prior experience working in a remote environment
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off including vacation, sick time, paid company holidays, and volunteer hours
- Incentive bonus programs including potential holiday bonus, referral bonus, and performance-based bonus
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources including free mental wellbeing therapy or coaching sessions, child and eldercare resources, and more
Compensation
Competitive compensation
Work Arrangement
Remote or hybrid work-from-home options available for most positions; must maintain reliable high-speed internet with at least 25 Mbps download speed
Team
Collaborate with a team to address the needs of shared customers when necessary
Other
- Training consists of 8 weeks of paid training, Monday through Friday from 8:00am to 4:45pm PST.
- After training, a fixed schedule of 40 hours per week Monday through Friday from 8:00am to 4:45pm PST.
- An in-person interview may be required during the hiring process.
- For remote or hybrid work-from-home positions, team members must maintain reliable high-speed internet service that supports day-to-day job responsibilities, with at least 25 Mbps download speed.
- Team members are responsible for maintaining internet connectivity sufficient to perform their role effectively while working from home.
- Physical requirements: Must be able to maintain a sedentary position for extended periods; communicate electronically and telephonically; operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods; access and operate Company computer system including preparing documents, entering data, and reading documents from a computer database or email system. Occasionally must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment; grasp, open, and close drawers, filing cabinets, and other equipment.
Not specified
