3M is hiring a CIP Analyst LATAM - Spanish

3M is seeking a CIP Analyst LATAM - Spanish to join our team. In this role, you will ensure the accurate compilation, organization, and reconciliation of customer incentive data, including rebates and MDF, across our CIP systems. You will be responsible for managing Proof-of-Performance documentation, resolving payment inquiries, and generating reports to support timely payouts and customer satisfaction.

What You'll Do

• Resolve MDF Proof-of-Performance and payment issues promptly and accurately.
• Troubleshoot and resolve rebate payment-related inquiries and errors.
• Maintain data quality standards across templates and systems.
• Execute day-to-day activities ranging from entry-level to medium difficulty with guidance.
• Collect, verify, and process PoP documents; track and resolve simple payment discrepancies; escalate complex cases.
• Research and reconcile rebate payment questions; coordinate with Finance and Accounts Receivable when needed; document case history.
• Perform data uploads and system updates using prepared data and standard templates.
• Pull and generate 'as-is' status reports for payouts, open items, and backlog.
• Own and take corrective action on low-to-medium priority exception reports.
• Capture and record improvement ideas and follow standard work.
• Help improve payout timeliness and customer experience.
• Support SLA compliance and CIP data quality standards.
• Contribute to processing documentation and continuous improvement initiatives.

What We're Looking For

• A graduate degree in Finance, Accounting, Business Administration, or a related field.
• At least 1–2 years of experience in data operations, finance operations, or customer support roles.
• Excellent written and oral communication skills.
• A customer service and quality-oriented mindset.
• Proficient analytical and problem-solving skills.
• Good working knowledge of MS Office (Excel, Outlook, PowerPoint).

Nice to Have

• Exposure to incentive programs (rebates, MDF) and basic accounting concepts.
• Familiarity with ERP/CIP tools (e.g., SAP/Vistex) and CRM (e.g., Salesforce).
• A continuous improvement mindset.
• Basic knowledge of Excel formulas, macros, or Power BI.

Technical Stack

• MS Office (Excel, Outlook, PowerPoint)
• ERP/CIP tools (e.g., SAP/Vistex)
• CRM (e.g., Salesforce)
• Excel formulas, macros, or Power BI

Work Mode

This position offers a hybrid work arrangement and is based in LATAM.

At 3M, we are committed to innovation, provide freedom to explore and encourage curiosity and creativity, and gain new insight from diverse thinking. We take risks on new ideas. Safety is a core value, and all employees are expected to contribute to a strong Environmental, Health, and Safety culture.