The Chief Enterprise Systems Officer (CESO) is a senior technology executive within the Controller’s Office of the City and County of San Francisco, responsible for leading the strategy, implementation, and optimization of citywide enterprise systems, including core ERP, financial, personnel, and payroll systems. This role ensures alignment with organizational goals, regulatory compliance, and cross-departmental efficiency while managing a team of senior leaders and overseeing system integrations, security, and modernization initiatives.
What You'll Do
- Assessing the current ERP system landscape and identifying areas for improvement and modernization.
- Developing and executing a comprehensive short- and long-term enterprise systems strategy aligned with the Controller’s business objectives and key citywide initiatives.
- Identifying technological trends and opportunities to leverage for business advantage.
- Rationalizing the application portfolio and suggesting possible retirement and consolidation road maps for duplicate and redundant enterprise applications.
- Collaborating with the City Services Auditor City Performance team to maximize the effectiveness of Citywide ERP systems, incorporating departments’ ancillary systems.
- Managing current ERP system upgrades, updates, and patches to ensure optimal performance and security.
- Monitoring system performance and addressing any issues or bottlenecks.
- Overseeing both functional and technical aspects of the implementation of new enterprise applications (On-Premises and/or Cloud-SaaS) if necessary, including project management, vendor selection, and change management.
- Ensuring seamless integration between different enterprise systems to facilitate data sharing and to streamline end-to-end business processes involving all financial, accounting, procurement, personnel and payroll data.
- Establishing data governance policies to maintain data quality and integrity across systems.
- Implementing robust security measures to protect sensitive data and prevent cyber threats.
- Developing and executing a robust, proactive risk assessment and subsequent disaster preparedness and recovery plan.
- Ensuring compliance with relevant industry regulations and data privacy standards.
- Negotiating contracts and managing relationships with software vendors to optimize costs and service delivery.
- Leading a team of technical and business-functional professionals responsible for system administration, development, and support.
- Developing staffing plans; training and building strong teams; holding team members and staff accountable for exemplary performance and customer service.
- Providing organizational development leadership, including developing the next level of leaders to build bench strength around the foundation of internal talents and readiness for succession planning to ensure business continuity.
- Leading by example with highest ethical standards and integrity, commitment to transparency, and great enthusiasm about the business to ensure strong governance with the business processes, and rigorous compliance with regulatory and government policies.
- Establishing and maintaining relationships with key business stakeholders to build an applications roadmap that is responsive to the business vision, goals, and overall strategy of the City.
- Collaborating with cross-functional teams across the City to understand business needs and align IT solutions accordingly.
- Aligning strategies and priorities with business process stakeholders and data owners to ensure timely delivery on roadmap targets and continuous improvement.
- Maintaining citywide business efficiency and cost effectiveness as new needs or additional performance goals emerge that may require adaptability and flexibility in resource utilization.
Technical Stack
- Enterprise Resource Planning (ERP) systems
- financial systems
- personnel systems
- payroll systems
- procurement systems
- accounting systems
- On-Premises systems
- Cloud-SaaS platforms
- system integration tools
- data governance frameworks
- cybersecurity tools
- disaster recovery systems
- vendor management platforms
Team & Environment
- Leading large teams of technical and business-functional professionals
- Three (3) senior managers report directly to the CESO, each managing large teams
- Reports to the Controller’s Office leadership team
- Work environment emphasizes outcome-driven results, ethical standards, integrity, transparency, commitment to governance, regulatory compliance, collaboration, continuous improvement, leadership development, and succession planning
Work Mode
- This is a local position based in San Francisco
The City and County of San Francisco is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or protected veteran status.
