Flight Centre Travel Group is hiring a Chief Data and AI Officer to drive data, AI, and automation capability across our Global Business Services (GBS) division. This role accelerates enterprise-wide adoption of intelligent automation and AI insights, playing a critical part in our GBS transformation by shaping a shared vision and delivering measurable value.
What You'll Do
- Build a high-performing culture and address integration challenges between automation and data teams.
- Define clear roles and pathways and strengthen collaboration across key business, technology, and risk functions.
- Deliver a three-year roadmap focused on high-value opportunities.
- Own financial performance, ROI, and chair the Investment Committee.
- Drive intelligent automation across finance, technology, and people & culture processes.
- Champion AI adoption across enterprise platforms and manage a balanced pipeline of quick wins and long-term initiatives.
- Support the AI Enablement Board and ensure responsible AI use.
- Establish integration patterns and reusable components.
- Identify and adopt underused AI and automation features.
- Maximise platform value through predictive analytics, automated fulfilment, and AI-powered self-service.
- Lead enterprise data strategy with privacy, security, and compliance by design.
- Build unified data platforms and mature governance capabilities.
- Enable AI through high-quality datasets and promote data literacy and self-service analytics.
- Build strong executive relationships and present business cases to senior leadership.
- Influence decisions across functions and regions while managing competing priorities.
- Drive adoption and change to ensure forecast benefits are achieved.
- Establish measurement frameworks, transparent reporting, and dashboards.
- Hold teams accountable for business outcomes.
What We're Looking For
- 10+ years in data, AI, automation, or digital transformation with leadership of enterprise-scale initiatives and teams of 10+.
- Strong experience in financial performance management, driving ROI, and delivering measurable value.
- Deep knowledge of intelligent automation, AI/ML, data platforms, governance, integration patterns, privacy, and security.
- Ability to influence without authority and operate across complex, multi-country environments.
- Strong understanding of platforms including Workday, ServiceNow, and UiPath.
- Bachelor’s degree in information technology, computer science, or a related field.
Nice to Have
- Certifications in data management, AI, automation platforms, or project management.
Technical Stack
- Workday
- ServiceNow
- UiPath
Team & Environment
You will lead automation and data teams within Global Business Services (GBS), overseeing teams of 10+ people.
Benefits & Compensation
- Inclusive company culture certified as a Great Place To Work.
- Individualised Learning & Development pathway options.
- Access to 'LinkedIn Learning' for ongoing skills development.
- Exclusive Staff Discounts via employee-only portal with 350+ leading retailers.
- Travel Discounts including family and friends.
- Career opportunities in a network of brands and businesses across the globe.
- Corporate Health Discounts with BUPA and access to internal gym.
- Mental Health Support and Employee Assistance Program.
- Regular awards nights, social team-building, industry events, and global conferences.
- Corporate Social Responsibility program supporting nominated charities.
- Sustainability initiatives.
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
