Cavista is hiring an IT Support Technician to provide technical assistance and support across the organization. You will troubleshoot hardware, software, and network issues, maintain systems, and ensure smooth day-to-day operations for end users, with a strong focus on Microsoft Azure and cloud infrastructure.

What You'll Do

Provide first-line technical support by diagnosing and resolving hardware, software, and network-related issues.
Install, configure, and maintain computers, printers, mobile devices, and other IT equipment.
Monitor and maintain IT infrastructure, including servers, networks, and security systems, with a focus on Microsoft Azure cloud services.
Manage Azure Active Directory (Azure AD) for user account provisioning, access controls, and security policies.
Assist with user account management, including password resets and system configurations.
Respond to IT service requests and incidents in a timely manner.
Perform system updates, patches, and software installations to maintain security and efficiency.
Assist in IT asset inventory management, tracking equipment and licenses.
Support remote employees by troubleshooting VPN, cloud-based systems, and remote desktop environments.
Collaborate with the IT team on projects, upgrades, and implementation of new technologies.
Implement Azure security best practices, including role-based access control (RBAC) and identity protection.
Provide user training on IT best practices, cloud-based collaboration tools, and security protocols.

What We're Looking For

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
1-3 years of experience in IT support, helpdesk, or technical support roles.
Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
Hands-on experience with Microsoft Azure administration, including Azure AD and virtual machines.
Strong knowledge of Active Directory, Office 365, networking protocols, and cloud-based services.
Familiarity with ticketing systems and IT service management frameworks (e.g., ITIL).
Knowledge of cybersecurity best practices, firewalls, and endpoint security.
Ability to work independently and collaboratively in a fast-paced environment.
Strong problem-solving skills, customer service orientation, and excellent communication abilities.

Technical Stack

Microsoft Azure
Azure Active Directory
Windows
macOS
Linux
Office 365
Active Directory
VPN

Team & Environment

You will collaborate with the IT team on projects, upgrades, and the implementation of new technologies. Our culture is open and agile, where transparent conversation ignites collaboration, everyone freely contributes, and ideas override egos. We embrace new technologies, pride ourselves on quality, and cater to the creative.