Cencora is hiring a Caseworker

Our team members are the beating heart of everything we do. At Cencora, we're united by a singular mission: creating healthier futures, and each person here plays a crucial role in delivering on that purpose. Want to make a real difference at the center of health? Join our innovative team and help us improve lives — for people and animals alike. Your next meaningful career move starts here! Job Details Primary Duties and Responsibilities: • Manage assigned projects and cases • Follow general company processes • Telephone support: - Implement call-centre programs supporting patients, healthcare professionals, and funding bodies - Current assistance lines focus on: • Funding and access issues (private, public, and special access programs) • Compliance programs • Administer case-management protocols, including: - Clinical monitoring - Data collection - Ongoing patient follow-up - Compliance - Therapy disruption/discontinuation monitoring - Adverse event reporting - Liaison with primary healthcare providers • Conduct pharmaceutical and biotechnology market research with physicians, patients, pharmacists, and allied health professionals • All patient programs use casework methods with significant outbound calling • Document each activity in program-specific databases • Participate in ongoing and specialized training for products/programs • Provide feedback on protocols, databases, processes, and interdepartmental relationships • Communicate clearly with managers and colleagues about case management during absences • Assist managers in training new caseworkers (including shadowing and call monitoring) • Report all Adverse Events to assigned units/departments • Perform additional duties as required Experience and Educational Requirements: • Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar fields • Minimum two-year associate's degree or equivalent combination of experience and education • At least one year of customer service experience • Bilingual (French/English) is a plus • Ability to multitask • Strong attention to detail • Excellent problem-solving skills • Medical/pharmaceutical field experience preferred • Proficient in Word, Excel, and Outlook Minimum Skills, Knowledge and Ability Requirements: • Advanced pharmaceutical distribution industry knowledge • Working knowledge of automated warehouse systems • Strong business and financial acumen • Robust analytical and mathematical skills • Effective oral and written communication • Strong interpersonal and leadership capabilities • Excellent organizational skills • Consistent deadline management • Superior problem-solving abilities • Excellent presentation skills • Proficiency in Microsoft Office programs The successful candidate may interact daily with English-speaking customers, patients, or cross-functional team peers. What Cencora offers: We provide comprehensive compensation and benefits that foster an inclusive culture and support team members in living with purpose. Beyond traditional medical, dental, and vision care, we offer holistic wellness benefits addressing physical, emotional, financial, and social needs. This includes support for working families like backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental and caregiver leave. We also encourage personal growth through training programs, professional development, mentorship, employee resource groups, and volunteer opportunities. Full time Equal Employment Opportunity: Cencora is committed to providing equal employment opportunity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other protected class. Our success depends on fully utilizing qualified individuals. Harassment is prohibited, and all employment matters comply with non-discriminatory equal opportunity principles. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodation requests, call 888.692.2272 or email [email protected]. Accessibility Policy: Cencora is dedicated to fair, accessible employment practices, accommodating people with disabilities throughout recruitment, assessment, hiring, and employment. Affiliated Companies: Innomar Strategies