Responsibilities
- Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers.
- Collaborate with other program team to ensure coordinated and seamless service delivery.
- Work with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency.
- Advocate on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services.
- Build and maintain relationships with health and mental health providers to expand access and improve culturally responsive care for clients.
- Provide technical assistance and cultural competency trainings to service providers to enhance their capacity to serve populations.
- Explore and develop tailored programming and innovative opportunities to support families facing unique challenges in their resettlement journey.
- Conduct regular assessments and monitor client progress to ensure goals are met, resources are utilized effectively, and service plans are updated as needed.
- Organize workshops and group sessions for clients to promote stability, health, and wellness, with topics such as literacy, stress management, self-care, women’s health, and family well-being.
- Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements.
- Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination.
- Actively participate in team meetings, training, and staff development activities to strengthen program delivery.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree or equivalent experience in lieu of degree.
- 3-4 years’ experience working with refugees or immigrants, and previous case management experience.
- Computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
- Exceptional organizational and time management skills.
- Excellent communication skills, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy.
- Ability to work in a multi-cultural environment.
Nice to Have
- Bilingual in English and a refugee language.
Benefits
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
Work Arrangement
On-site — service delivery area
Additional Information
- The job will require reference checks, standard criminal background checks, and motor vehicle background checks.
