Dynacare is hiring a Carrières Dynacare

Dynacare is looking for a Tele-Interviewer to join our team. In this role, you will provide high-level customer service to our clients in the insurance industry by conducting detailed medical and lifestyle history interviews over the phone. You'll be a key part of our mission to help Canadians achieve a healthy future with care and wellness solutions.

What You'll Do

• Interview insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.
• Provide a positive client experience during every interaction.
• Assist the team with scheduling tele-interview appointments based on applicant and interviewer availability.
• Follow up with applicants for any missing or additional information required, while respecting the confidentiality of their private information.
• Stay connected online with all team members and help build a positive team environment.
• Maintain quality metrics.

What We're Looking For

• A minimum of one (1) year of experience in a customer service-related role.
• Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
• Ability to speak with confidence on the phone and document information simultaneously.
• Ability to prioritize tasks and work in a results-oriented environment.
• Ability to work alone or in a team to achieve departmental objectives.
• Post-secondary education.

Nice to Have

• Proficiency in any other spoken or written language.
• An interest in continuous learning.

Technical Stack

• Word
• Excel
• Outlook

Team & Environment

You will be part of a call center team of tele-interviewers, working collaboratively to ensure a positive experience for our clients.

Benefits & Compensation

• Compensation: $19.50 per hour.
• Health and wellness benefits program.
• Internal mobility opportunities.
• RRSP match benefits.
• Employee stock purchase program.

Work Mode

This is a permanent full-time, 100% remote position.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals.