Dynacare is hiring a Carrières Dynacare

Dynacare is looking for a Customer Care Representative to join our team. In this role, you will serve as the frontline point of contact for insurance accounts and special projects, focusing on resolving issues and ensuring a high-quality customer experience. You'll be part of an award-winning organization dedicated to helping Canadians achieve a healthy future.

What You'll Do

• Serve as the main point of contact for all insurance accounts and deliver special projects customer service.
• Assist in locating and contacting an applicant's health care provider to obtain records for insurance purposes.
• Ensure orders contain all requirements for the timely delivery of a completed report.
• Take ownership by troubleshooting and resolving potential issues and escalating as needed.
• Collect pertinent details when there could be a delay in completion.
• Contact clinics via phone and/or fax to obtain the status of insurance reports.
• Capture and document all call and/or faxed updates accurately.
• Ensure payment details are correct prior to issuing payment.
• Follow SOPs to ensure compliance with the various insurance carriers and medical facilities.
• Maintain quality while attaining daily targets.
• Demonstrate exceptional service while handling outbound calls.
• Build rapport and gain knowledge from peer contact of various divisions.
• Participate in system testing for the organization to enhance service quality.
• Provide employee training to new hires on the team.
• Resolve customer issues and make recommendations on how Dynacare can enhance the customer experience.

What We're Looking For

• Strong written and verbal communication skills.
• Ability to clearly articulate issues, concerns, and inquiries.
• Empathy and composure when dealing with difficult customers.
• Ability to multi-task and prioritize within a fast-paced environment.
• Ability to organize and complete projects accurately, on time, and in a team environment.
• Strong experience conducting OUTBOUND calls.
• Innovative thinking with attention to detail.
• Proficiency in MS Office Suite.

Nice to Have

• Community College diploma.
• Previous experience in customer service.

Technical Stack

• MS Office Suite

Team & Environment

You will report to a Manager/Team Lead and collaborate within a diverse workforce that prioritizes dignity and respect.

Benefits & Compensation

• Health and wellness benefits program.
• Internal mobility opportunities.
• RRSP match benefits.
• Employee stock purchase program.
• Collaborative, diverse workforce that prioritizes dignity and respect.

Work Mode

This is a remote position.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength.