Sedgwick is hiring a Care Team Representative for an entry-level role focused on delivering excellent service and empathy to callers regarding claims across multiple lines of business. You will expedite the claims process and resolve issues with a one-call approach, providing crucial support to both customers and an internal team.

What You'll Do

Provide excellent customer service to external customers and internal support to an assigned team.
Act as a liaison between customers and team members, directing calls to appropriate escalation paths as needed.
Provide detailed notes on phone calls, and track and code documentation according to standard processes.
Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
Resolve issues with one-call, one-person responses.
Investigate customer feedback.
Track trends and assist with developing corrective and preventative actions.
Perform administrative tasks.

What We're Looking For

High school diploma or GED.
Strong oral and written communication skills.
Organizational skills.
Must be PC literate, including Microsoft Office products in a Windows environment.
Must meet minimum typing requirements.

Nice to Have

Clerical or customer service experience, or an equivalent combination of education and experience.

Technical Stack

Microsoft Office
Windows environment

Team & Environment

You will join a collaborative team environment with an assigned mentor and manager for guidance.

Benefits & Compensation

A comprehensive training program with a detailed curriculum.
An assigned mentor and manager for career guidance.
Career development and promotional growth opportunities.
Diverse and comprehensive benefits package including medical, dental, vision, 401K, and PTO.