Porter Cares, Inc. is hiring a Care Guide Team Manager to build and lead a team dedicated to delivering outstanding customer care. You will be responsible for ensuring operational efficiency and fostering a culture of service excellence.
What You'll Do
- Lead, mentor, and develop a team of Care Guides
- Oversee daily operations to ensure high-quality customer support
- Analyze team performance metrics and implement improvement strategies
- Drive team initiatives that enhance the customer experience
What We're Looking For
- Proven experience managing customer-facing teams
- Strong leadership skills with a focus on coaching and development
- Excellent communication and problem-solving abilities
- Experience with remote team management and collaboration tools
Work Mode
This is a remote position. Candidates must be located in Dallas, Texas (TX).
Porter Cares, Inc. is an equal opportunity employer.
