AllOne Health is hiring a Care Advocate to protect and elevate the member and client experience. In this pivotal role, you will serve as a trusted resolution leader for complex service situations, acting as a strategic liaison to drive meaningful outcomes.

What You'll Do

Take ownership of complex member and client concerns from intake through resolution.
Ensure members feel heard, supported, and valued throughout the process.
Partner across departments to drive timely, thoughtful solutions.
Serve as a central connector between Member Services and Operations (Account Management).
Navigate organizational pathways to coordinate resources and accelerate solutions.
Build strong working relationships across teams to improve service outcomes.
Maintain a structured complaint and resolution tracking database.
Document actions, outcomes, and lessons learned.
Identify trends and recommend improvements that strengthen systems and prevent recurrence.
Share insights with leadership to support strategic decisions.
Draft polished, professional communications on sensitive matters.
Support high-visibility situations with discretion and composure.
Provide leadership with clear summaries and resolution status updates.

What We're Looking For

5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
Experience managing complex service situations requiring cross-functional coordination.
Exceptional written and verbal communication skills.
Strong organizational and documentation capabilities.
Ability to work independently while collaborating effectively across teams.
High emotional intelligence and professional maturity.