Copart is hiring a Call for Release – Customer Service Representative to join our remote team. You'll coordinate the release and pickup of vehicles by communicating directly with body shops, vehicle owners, and insurance companies. Your primary focus will be ensuring accurate and timely updates to vehicle files while providing outstanding service in our fast-paced environment.
What You'll Do
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the 'DeCode This' tool to search VINs and gather necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
- Help out with other tasks or assist teammates as needed.
What We're Looking For
- Minimum of one year of office support experience in a customer service role.
- High school diploma or GED.
- Great communication skills – comfortable speaking on the phone and writing clear, concise messages.
- Typing speed of 45 WPM and familiarity with basic 10-key.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail, great problem-solving skills, and the ability to multitask.
- A professional virtual appearance with a quiet, distraction-free workspace.
- Must be able to work occasional overtime.
Nice to Have
- Bilingual skills are a plus.
Technical Stack
- Microsoft Office Suite (Word, Excel, Outlook)
- DeCode This tool
Team & Environment
You'll be part of a remote team with weekly team meetings held via Teams.
Benefits & Compensation
- Compensation: $16.04 - $22.00 hourly. For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly.
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
Work Mode
This is a fully remote position. Candidates must reside within the Great Lakes region.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team.
