Responsibilities
- Call members to book in-home or telehealth visits
- Answer inbound calls on English queue
- Update CRM and scheduling system after each call
- Follow up on no-shows and reschedules
- Confirm next steps before ending calls
- Escalate urgent needs fast (clear path)
Requirements
- Fluent English, spoken and written
- 1+ year call center or customer service experience
- Basic CRM and scheduling tools
- Onsite in Cali, no remote option
- Reliable attendance, no late logins
Nice to Have
- Healthcare scheduling experience
- Comfortable handling a high volume of calls (typically 50 to 100+ per day, depending on demand)
Benefits
- COP 3,557,000 gross monthly / ~COP 3,272,440 net
- Monthly salary payout (consistent, full-time pay)
- Indefinite term contract (Contrato a término indefinido)
- Full Colombia benefits (healthcare and pension)
- Stable weekday hours
- Structured workflow, clear metrics
Additional Information
- Onsite in Cali, no remote option
- Monday to Friday, 10:00 AM to 7:00 PM CST
- Start date: May 18, 2026
