Castlight Health, INC is hiring a Call Center Outbound Specialist to help health plan members proactively manage their healthcare and benefits. You'll primarily make outbound calls to motivate and assist members while also supporting inbound customer service as part of a flex team, serving as a knowledgeable guide through complex health insurance.
What You'll Do
- Represent apree health to clients, partners, and customers through best-in-class service.
- Conduct outbound calls to health plan members to assist them in finding providers and scheduling appointments.
- Handle inbound support calls as a flex team for digital support, appointment scheduling, and health plan inquiries.
- Be a knowledge source for members on explanation of benefits, employer health incentives, and navigating health insurance complexities.
- Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service.
- Accurately interpret, explain, identify, and facilitate updates or corrections related to medical billing, Explanation of Benefits, or other insurance documentation.
- Be at a desk and on the phone with patients, insurance companies, and providers throughout the day.
- Keep cameras on during all meetings.
What We're Looking For
- A positive, resilient, professional, and customer-focused mindset.
- Excellent oral and written communication skills.
- A driven, accountable team player.
- Willingness to assist others in navigating complex healthcare environments.
- Demonstrated success in a customer-focused role.
- A High School diploma or equivalent.
- Strong attention to detail.
- Regular attendance required (40 hours per week).
- For remote work: an environment free from distractions like children, pets, loud noise, construction, or home services.
- Ability to perform all job duties.
- Must successfully complete 3-6 weeks of training with 100% attendance starting on September 8, 2025.
Nice to Have
- Previous healthcare, call center, and/or outbound call experience.
- Experience with Google suite and Salesforce Service Cloud.
Technical Stack
- Google suite
- Salesforce Service Cloud
Team & Environment
You'll be part of a Customer Support team, providing critical service to our members.
Benefits & Compensation
- Hourly pay: $20-$25.00/hr.
- Variable compensation includes a performance-based bonus opportunity.
- Fun, friendly, and unique culture.
- Paid time off & paid holidays.
- Employer contributions for HSA accounts.
- 6 weeks of paid training (requires 100% attendance).
- Tuition assistance.
- Opportunities for career development and advancement.
Work Mode
This is a hybrid position based in Sandy, UT.
Castlight Health is an equal opportunity employer.
