About the Role
The role involves making outbound calls to clients to provide information, answer questions, and support enrollment and follow-up processes within a healthcare support environment.
Responsibilities
- Initiate and manage outbound calls to clients according to established protocols
- Deliver accurate information about available services and benefits
- Answer client inquiries with clarity and professionalism
- Document interactions in the company's database system
- Follow up on leads and referrals in a timely manner
- Identify client needs and direct them to appropriate resources
- Maintain compliance with privacy and data protection standards
- Adhere to call scripts while personalizing communication as appropriate
- Escalate complex cases to supervisors or specialists
- Meet performance targets for call volume and resolution
- Participate in team meetings and training sessions
- Report issues or feedback from clients to management
- Stay updated on service changes and policy updates
- Work collaboratively with internal departments for case resolution
- Ensure consistent communication quality across all interactions
Nice to Have
- Bilingual abilities, especially in commonly spoken community languages
- Experience in healthcare, insurance, or social services
- Knowledge of HIPAA regulations
- Previous work with electronic health records systems
- Experience using headsets and VoIP phone systems
Benefits
- Health insurance coverage including medical, dental, and vision
- Retirement savings plan with employer contribution
- Paid time off and holiday pay
- Opportunities for career advancement
- Ongoing training and professional development
- Employee assistance program
- Flexible spending accounts available
Compensation
Competitive hourly wage with performance-based incentives
Work Arrangement
Hybrid remote and on-site schedule
Team
Part of a focused outbound team within a growing healthcare services organization
Work Environment
This role operates in a fast-paced call center setting with structured workflows and performance tracking. The environment blends remote and office-based work, requiring self-discipline and consistent connectivity. Supervision is supportive but focused on productivity and quality assurance.
Performance Expectations
Employees are evaluated on call volume, accuracy of information shared, client satisfaction, and adherence to compliance standards. Regular feedback is provided to support improvement and consistency.
Not available for this position
