Requirements
- Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies
- Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
- Good interpersonal, Problem-solving, and Time management skills
- Strong management skills to manage resources and day-to-day processes
- Strong attention to detail, organizational skills, and a commitment to quality
- Ability to work independently and collaboratively within cross-functional teams
Nice to Have
- Bachelor’s degree in computer science/information systems
- ITIL 4 Certification
- Help Desk Institute (HDI) Certification
- Support Center Manager
- ServiceNow certification
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Work Arrangement
Hybrid
Additional Information
- Public Trust clearance
- Direct Applicants, only. No Agencies, No third-party recruiters, please
