Valatam is hiring a Call Center Agent for a 100% remote, full-time position to deliver exceptional bilingual customer support from Latin America. This role operates on a rotating afternoon shift from 3 pm to 11 pm.
What You'll Do
- Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
- Follow up on cancellations and attempt to reschedule services.
- Provide accurate information about products and processes.
- Handle inquiries and concerns to ensure customer satisfaction.
- Contact existing customers to provide updates and build relationships.
- Perform other similar or related tasks.
What We're Looking For
- Fluent English (C1/C2) and Spanish.
- 1 – 5 years of experience in call center or customer service roles (remote preferred).
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
Nice to Have
- Bachelor’s or Associate’s degree.
Technical Stack
- Google Workspace
- Microsoft Office
Benefits & Compensation
- Hourly rate equivalent to USD $696 – $870/month (experience-based)
- Annual pay increments
- Discretionary client bonuses (80% of clients award year-end bonuses)
- 7 U.S. federal holidays + 4 paid PTO days
- Monthly medical insurance stipend (after induction)
- Birthday/Anniversary bonuses + Gym/Wellness allowance
- Unlimited online fitness classes
- Company events & Christmas celebrations
Work Mode
This is a permanent remote position open to residents of Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.
Valatam is an equal opportunity employer.
