TD Bank Group is looking for a Business Process Manager I to join our FCRA Center of Excellence. You will use your bank operations knowledge to partner with business lines, analyze processes for improvement, and lead a team of professionals to enhance operational efficiency.
What You'll Do
- Analyze current business processes and procedures to identify opportunities for process improvement.
- Increase operational efficiency and provide business line project support.
- Develop and maintain metrics and service level reporting.
- Serve as a subject matter expert for assigned units.
- Provide people management leadership, including hiring, goal setting, performance management, and disciplinary actions.
- Lead a team of professionals and may be accountable for leading projects within a business area.
- Ensure communication, implementation, and/or training plans are detailed and executed for projects/initiatives.
- Manage 25 processes of medium complexity.
- Identify and recommend process improvements and/or automation opportunities.
- Gather, prioritize, and explain user requirements to support project activities and process improvements.
- Serve as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes.
- Prioritize and manage workload to deliver quality results and meet timelines.
- Represent the business and provide coordination with external service providers and other bank areas on major projects.
- Use project management software/tools and templates to prepare documentation, track, monitor, and report information.
- Ensure accuracy in preparing and completing all required supporting documentation for assigned projects/tasks.
- Identify, take ownership of, and/or assist with resolution of issues as they arise.
- Participate as a team member in executing assigned deliverables.
- Keep business leaders and team members informed on project status and day-to-day activities.
- Continuously develop knowledge in own area to support the project team and business.
What We're Looking For
- Bachelor's degree.
- 5+ years of bank operations experience.
- Strong PC skills including Microsoft Suite software.
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise.
- Expert level requiring advanced business knowledge, with the ability to consult on the largest and most complex projects.
- Skilled in research, analysis, problem solving, metrics and reporting.
- Ability to identify process gaps and weaknesses.
- Strong interpersonal and influence skills to enable change without direct control.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrated leadership skills.
Nice to Have
- Knowledge of FCRA regulation, CRRG, Metro 2 guidelines, consumer credit, and/or deposit reporting.
- Ability to effectively engage with key stakeholder in the LOB and risk/control partners.
- Credit bureau reporting experience.
- Technical and analytical skills.
- Problem solving skills.
- Innovative thinking skills.
- Root cause analysis skills.
- Strong written and verbal communication skills.
- Time management skills.
Technical Stack
- Microsoft Suite software
- Project management software/tools
Team & Environment
You will lead a team of professionals within the Enterprise Enabling Functions line of business.
Benefits & Compensation
- Compensation range: $68,640 - $112,320 USD
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (Vacation PTO, Flex PTO, Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
- Training and onboarding
- Regular development conversations
- Mentoring programs
- Online learning platform
Work Mode
This is an onsite position based in Greenville, South Carolina, United States of America.
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
