Zearn is hiring a Business Operations Manager to ensure our Partnerships team achieves adoption at scale with schools and districts nationwide. You'll collaborate cross-functionally to improve systems, manage key metrics, and lead structured experiments that strengthen how the team operates across the entire sales lifecycle.
What You'll Do
- Lead sales operations efficiency initiatives by designing and optimizing systems, processes, and AI-powered automations.
- Identify opportunities to improve efficiency across all aspects of the sales process, from inquiry to account management.
- Evaluate AI tools and other platforms, and lead the execution of experiments, structured pilots, and roll-outs.
- Collaborate with the technical team to design and roll-out updates to existing systems like CRM workflows, reporting, and integrations.
- Support day-to-day project management for 1–2 major redesigns of key Partnerships processes.
- Work cross-functionally with Finance, Support, and Legal to improve the efficiency of cross-team work.
- Identify and track key sales metrics such as win rate, sales cycle length, funnel conversion, and customer ROI.
- Work alongside the Director of Business Operations to create an adaptive experimentation culture.
- Support the Partnerships team with additional data or Salesforce projects for strategic states.
- Create and maintain a database of strategic districts.
- Develop a plan for outreach to strategic districts, including automated campaigns, lead scoring, and qualification.
- Collaborate with the technical team to integrate CRM and marketing systems.
- Support preparation for high priority events by compiling relevant data.
- Build lightweight operating infrastructure for new large-scale partnerships.
What We're Looking For
- 5+ years of experience in Business Operations, Revenue Operations, or Sales Operations; OR 3+ years of experience at a top-tier management consulting firm.
- Demonstrated strength in structured problem solving.
- Highly proficient with data analytics in Google Sheets and/or Excel.
- Proven ability to project manage multiple long-term cross-functional projects in a fast-paced, high-growth environment.
- Ability to evaluate tools and best practices, including AI-enabled tools, and translate learnings into practical, scalable process improvements.
- Humility, a team-oriented mindset, and a willingness to roll up your sleeves.
- Flexibility to adapt to new business needs in a fast-paced environment.
- A Bachelor’s Degree in a related field.
Technical Stack
- Google Sheets, Excel
- Salesforce and other CRM systems
- Marketing systems
- AI tools
Team & Environment
This is an individual contributor role within the Partnerships team, reporting to the Director of Business Operations.
Benefits & Compensation
- Annual compensation range: $100,000 - $115,000 per year.
- Comprehensive medical, dental and vision plans.
- Short- and long-term disability and life insurance.
- 401K matching.
- Parental leave.
- Flexible PTO policy.
Work Mode
This is a remote position open to candidates in: CA, CT, FL, IL, LA, MA, MD, NC, NJ, NY, OH, OR, PA, TN, TX, VA, WA, WI, and Washington D.C.
Zearn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
