Dexcom Corporation is looking for a Senior Business Intelligence Analyst to join our Business Transformation department. In this role, you will drive strategic decision-making by creating and delivering actionable insights on KPIs, forecasting, and trends. You'll collaborate closely with functional leaders to support executive meetings and enhance business operations.
What You'll Do
- Lead the development and maintenance of a robust operational reporting portfolio to enhance business operations management.
- Analyze complex business problems using data from internal and external sources, providing actionable insights for day-to-day operations.
- Interpret data, apply statistical techniques, and generate insights, creating timely reports to communicate findings to stakeholders.
- Provide ad hoc analysis on business needs, acting as a strategic partner to ensure data analysis meets evolving expectations.
- Continuously monitor data quality, accuracy, and completeness to ensure reliable analysis and reporting.
- Stay updated with the latest data analysis tools, techniques, and trends to drive ongoing improvements in effectiveness.
What We're Looking For
- Strong analytical skills to understand business requirements, analyze data, identify trends, and translate insights into actionable proposals.
- Understanding of statistical analysis techniques.
- Deep understanding of Tableau, including creating dashboards, visualizations, calculated fields, parameters, filters, and features like Tableau Prep Builder.
- Extensive experience with tools for data integration, cleansing, and transformation (SQL, BigQuery, REST APIs).
- Expert-level proficiency in MS Excel and expertise in data preparation and transformation using Power Query.
- Ability to design effective and visually appealing dashboards and reports that communicate complex data insights clearly to diverse stakeholders.
- Excellent analytical and creative problem-solving skills, with the ability to troubleshoot issues, identify root causes, and propose solutions.
- Strong verbal and written communication skills to effectively collaborate with stakeholders, understand their requirements, and present recommendations.
- Ability to work independently, take ownership of tasks and projects, demonstrate initiative, and collaborate effectively with the team.
- Understanding of business processes, customer service industry trends, and key performance indicators (KPIs).
- Typically requires a Bachelor’s degree in a technical discipline and a minimum of 5-8 years of related experience, or a Master’s degree and 2-5 years equivalent experience, or a PhD and 0-2 years experience.
Nice to Have
- Experience with cloud platforms.
- Experience in Global Business Service, Excellence Centre, or Customer Interaction Hub operations is a significant advantage.
Technical Stack
- Tableau
- SQL
- BigQuery
- REST APIs
- MS Excel
- Power Query
Team & Environment
You will be part of the Business Transformation department.
Benefits & Compensation
- A front row seat to life changing CGM technology.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Work Mode
This is a hybrid position.
Dexcom is driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable.
