Octopus by RTG (Robusta Technology Group) is looking for a Business Architect for a 3-month onsite contract in Abu Dhabi. In this role, you will be responsible for designing and orchestrating the end-to-end business architecture of customer journeys. You will ensure that front-stage customer interactions are seamlessly supported by backstage processes, systems, governance, and data capabilities.
What You'll Do
- Lead the end-to-end design of customer journeys across all enabling layers including processes, operations, technology, data, and risk & compliance.
- Translate strategic business objectives into integrated service blueprints, business architecture models, and capability maps.
- Ensure alignment between customer experience design and underlying operational capabilities.
- Collaborate with solution architects, service designers, operations teams, and engineering teams to ensure target-state solutions are cohesive and aligned with the defined journey architecture.
- Ensure solutions are feasible, scalable, and aligned with enterprise architecture standards.
- Maintain traceability between business requirements, architecture components, and delivery solutions.
- Act as the integration point between business, design, technology, operations, and control functions.
- Facilitate cross-functional workshops to align stakeholders on target-state journey designs.
- Manage dependencies, trade-offs, and expectations across multiple stakeholders.
- Support governance forums with architecture insights, decision support, and impact assessments.
- Drive structured journey mapping and service blueprinting to identify capability gaps, process inefficiencies, control weaknesses, and automation opportunities.
- Recommend improvements to enhance operational efficiency, customer experience, and scalability.
- Embed risk, compliance, and regulatory considerations into the business architecture from the outset.
- Ensure solutions adhere to data governance standards and internal control frameworks.
- Work closely with risk, compliance, and governance teams to ensure journeys are compliant by design.
Work Mode
This role is 100% onsite at our Abu Dhabi location for the duration of the 3-month contract.
