Responsibilities
- Oversee enterprise applications and support ongoing evaluation of technology requirements for a designated public works division.
- Lead efforts to collect and assess user requirements, prioritizing new features, changes, and system improvements.
- Manage the Mobile Device Management (MDM) platform (Workspace One), provisioning city-owned mobile devices and deploying applications to Apple iPads, iPhones, and tablets.
- Guide the replacement of legacy systems with new enterprise solutions, ensuring seamless transitions and managing ongoing application maintenance.
- Monitor system performance, track updates and patches, and resolve technical issues affecting managed applications.
- Create test plans for system updates and execute user acceptance testing when necessary.
- Configure applications to meet business workflows and departmental needs, including adjustments to reporting, dashboards, and workflows.
- Design and implement role-based access controls for application users to ensure appropriate security settings.
- Develop training materials, policies, and guidelines for application use; deliver training sessions and workshops to end users.
- Provide technical presentations and briefings on new system capabilities and services for staff members.
- Coordinate with software vendors and external providers to troubleshoot problems and manage system upgrades.
- Serve as a liaison between department stakeholders and the central Information Technology department.
- Partner with division managers to find automation opportunities and enhance operational efficiency through technology.
- Administer SharePoint environments, including site management, user access, PowerApps and PowerAutomate integrations, and system updates.
- Maintain and support Power BI by publishing dashboards, troubleshooting issues, fulfilling feature requests, generating reports, and training users.
- Assist leadership with temporary or special technology projects as needed.
- Build and manage custom solutions using Microsoft Power Apps and Power Automate to optimize business operations.
Work Arrangement
Hybrid
Other
- This position operates under a remote-hybrid work schedule.
- Applications and resumes will be reviewed continuously until the role is filled.
