Red Hat is hiring a Business Analyst, Sales Technology

Red Hat is hiring a Business Analyst, Sales Technology to act as a strategic bridge between business stakeholders and technical teams. You will shape and align business requirements with technology solutions to advance Red Hat’s go-to-market strategy across the full Lead-to-Cash process, serving as both a process strategist and technology translator for sales and partner workflows.

What You'll Do

• Partner with business stakeholders across Sales, Partner, and Services organizations to understand and document business processes, goals, and challenges.
• Translate complex business needs into clear, actionable requirements, user stories, and acceptance criteria.
• Collaborate closely with product owners, solution architects, developers, and QA teams to ensure proper implementation and validation.
• Support end-to-end solution design for Salesforce and integrated applications.
• Analyze and optimize Lead-to-Cash workflows, identifying opportunities to streamline processes and drive automation.
• Facilitate workshops and working sessions to align stakeholders, resolve ambiguity, and define optimal solutions.
• Contribute to data modeling and reporting design to ensure accurate metrics across sales performance, partner engagement, and revenue outcomes.
• Ensure business and technical documentation is up to date and supports adoption and change management efforts.
• Drive user enablement and readiness by providing context, documentation, and training for new functionality or process changes.
• Participate in testing cycles, including test case creation, UAT coordination, and defect triage.
• Support roadmap and backlog management by prioritizing requirements that deliver measurable business impact.

What We're Looking For

• 5+ years of experience as a Business Analyst or in a similar role supporting Sales, Partner, or GTM organizations.
• Strong understanding of Lead-to-Cash processes, including Campaign to Quote, Quote to Order, and Attract to Manage.
• Demonstrated experience with Salesforce.com, including Sales Cloud, Partner Relationship Management (PRM), and integrations with third-party tools.
• Experience collaborating across cross-functional IT and business teams in large, matrixed organizations.
• Strong analytical, facilitation, and communication skills with the ability to simplify complex concepts for diverse audiences.
• Proven ability to translate business goals into scalable technical solutions.
• Familiarity with data and analytics platforms such as Snowflake, Tableau, or Power BI.
• Solid understanding of Agile methodologies, including user story creation, backlog grooming, and sprint planning.
• Excellent organizational skills and attention to detail, with a proactive mindset and bias for action.

Nice to Have

• Experience in enterprise software, SaaS, or technology industries.
• Working knowledge of SAP or Oracle ERP systems.
• Understanding of partner ecosystems, reseller models, and services delivery workflows.
• Salesforce certifications (Administrator, Business Analyst, or Sales Cloud Consultant) a plus.
• Experience supporting large-scale business transformations or CRM migrations.
• Familiarity with AI-driven CRM capabilities such as predictive forecasting, intelligent opportunity scoring, or generative insights within Salesforce or related platforms.
• Experience collaborating on AI or automation initiatives that enhance seller productivity, improve data quality, or streamline GTM workflows.

Technical Stack

• Salesforce.com, Sales Cloud, Partner Relationship Management (PRM)
• People.ai, LeanData
• Oracle, Snowflake, SAP
• Tableau, Power BI

Team & Environment

You will join the Sales and Ecosystem Technology team within Red Hat IT.

Work Mode

This is a hybrid position with flexibility. The role is open to candidates in 40+ countries where Red Hat operates.

Red Hat’s culture is built on open source principles of transparency, collaboration, and inclusion. We encourage associates to bring their their best ideas, no matter their title or tenure. We strive for an open and inclusive environment where everyone can experience equal opportunity and access, with all voices celebrated.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.