BrightView Landscape Services is looking for an Account Manager to serve as the primary contact for clients, building long-term relationships that foster satisfaction and retention. You will be instrumental in growing our portfolio through ancillary sales and ensuring the consistent delivery of quality service.
What You'll Do
- Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within your portfolio.
- Look for ancillary opportunities outside your portfolio to grow the book of business and overall growth for the branch.
- Develop accurate estimates and takeoffs for both new and existing clients as needed.
- Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
- Generate referrals from your existing client base.
- Develop and maintain long-term relationships with all pertinent client points of contact.
- Schedule and perform regular 'site walkthroughs' with customers to ensure quality and service expectations are met.
- Lead and facilitate the resolution of client issues or concerns as needed.
- Ensure renewals of each account within your assigned client portfolio.
- Proactively listen to potential site enhancement needs of existing clients.
- Communicate regularly with the Operations Manager to ensure client needs are consistently met or exceeded.
- Coordinate timely site visits with the Operations Manager to review site quality.
- Support hiring, training, and coaching efforts for the field crews that support your portfolio.
- Promote compliance of all safety regulations and policies.
- Maintain acceptable gross margins for both base contract work and ancillary services to meet branch financial goals.
- Assist the Branch Manager in overall leadership of the branch, including participation in relevant meetings.
- Maintain satisfactory accounts receivable levels and update CRM account notes.
- Coordinate with the Branch Administrator to ensure databases are updated with current client information.
What We're Looking For
- Associate degree in a business-related field or equivalent experience.
- Minimum of 3 years of prior customer service, management, and leadership experience within the landscaping industry or local marketplace.
- Effective written and verbal communication skills.
- Ability to coach, develop, and foster a teamwork environment.
Team & Environment
You will report directly to the Branch Manager and collaborate closely with Operations, Business Development, and field teams.
Benefits & Compensation
- Paid time off
- Health and wellness coverage
- 401k savings plan
Work Mode
This position follows a hybrid work model.
BrightView is an Equal Employment Opportunity and E-Verify Employer.
