Zippy is looking for a Borrower Processor to play a crucial role in our mission to make getting a loan for a manufactured home simple, fast, and fully online. You will facilitate the smooth and efficient processing of loan applications in a supportive, collaborative, and innovative remote-first environment.
What You'll Do
- Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines.
- Verify borrower information, including income, employment, credit history, and assets.
- Organize and maintain loan files, ensuring all necessary documentation is included.
- Communicate effectively with borrowers via phone to gather required documents, clarify information, and address concerns.
- Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines.
- Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage.
- Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled.
- Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process.
- Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
- Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.
- Utilize mortgage software and other relevant tools to track and update loan status accurately.
What We're Looking For
- One (2-3+) years’ experience in consumer loan processing or mortgage processing or a related field.
- Proficiency in Microsoft Office and other software tools.
- Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
- Proficiency in using consumer loan or mortgage software, loan origination systems, and other relevant computer applications.
- Comfortable working with several technology tools in a digital 100% remote environment.
- Familiarity with consumer loan or mortgage industry regulations, guidelines, and compliance requirements.
- Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment.
- Customer-oriented mindset with a focus on delivering exceptional service to borrowers.
- Must reside in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Wisconsin.
Nice to Have
- Manufactured housing experience.
Technical Stack
- Microsoft Office
- Consumer loan or mortgage software
- Loan origination systems
Team & Environment
You will collaborate with underwriters and Loan Originators in a mission-driven team dedicated to making housing more affordable.
Benefits & Compensation
- Competitive salary with potential for annual bonuses and variable pay.
- Equity in the company for all employees.
- Remote work flexibility in a remote-first environment.
- Comprehensive medical, dental, and vision insurance.
- Company-subsidized STD, LTD, and life insurance.
- Flexible Spending Accounts for medical & dependent care.
- Training & licensing support.
- Generous PTO.
- Wellbeing programs including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder.
- Paid parental leave.
- No Meeting Wednesdays.
- Vibrant remote Slack community.
- Career growth opportunities with promotion from within.
Work Mode
This is a 100% remote position. Candidates must reside in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Wisconsin.
Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status.
