The City of New York's Department of Consumer and Worker Protection (DCWP) is seeking a Borough Manager to lead the Manhattan Business Center. This role serves as the primary manager for the center's staff, overseeing 20+ team members and day-to-day operations. You will be responsible for ensuring effective processing of tax documents and payments while delivering exceptional customer service and handling the most challenging issues.
What You'll Do
- Make sound decisions to ensure effective and efficient processing of tax documents, payments, parking violations, and all other charges collected by the Department.
- Direct staff in assisting the public across all areas under the Department's purview and maximize resources.
- Act as the Chief Customer Service agent for the center, handling and resolving the most challenging issues and systemic problems.
- Work closely with the Managing Administrative Law Judge in the Adjudications Division and manage its daily operational needs at the Borough Business Center.
- Assure staff provides customer service at the highest standards by applying all policies, providing training, evaluating performance, addressing Time and Leave issues, and applying disciplinary protocols when needed.
- Demonstrate knowledge of and support for the City's EEO Policy and Procedures, and the Agency's EEO Plans by conducting supervisory meetings at least twice a year and ensuring every employee receives EEO training every two years.
- Ensure the Business Center processes all work effectively by working closely with supervisory staff to develop specific plans of action to improve employee performance.
- Ensure the accuracy and timeliness of weekly and monthly reports.
- Perform special assignments and collaborate with other divisions within the agency as needed, actively participating in implementing new policies to improve workflow and production.
What We're Looking For
- A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management, resource allocation, and work scheduling.
- 18 months of the required experience must have been in an administrative, managerial, executive or supervisory capacity supervising staff performing clerical/administrative work of more than moderate difficulty.
- Alternatively, an associate degree or 60 semester credits and five years of the described experience, with 18 months in an administrative, managerial, executive or supervisory capacity.
- Alternatively, a four-year high school diploma or its educational equivalent and six years of the described experience, with 18 months in an administrative, managerial, executive or supervisory capacity.
- All candidates must possess the 18 months of administrative, managerial, executive or supervisory experience.
Team & Environment
You will report to the Senior Director and manage the Manhattan Business Center staff, a team of 20+ members.
Work Mode
This position operates on a hybrid schedule and is based in Manhattan, New York City.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
