About the Role
This role involves providing technical support to developers using blockchain tools, diagnosing platform issues, and contributing to system improvements through feedback and documentation.
Responsibilities
- Diagnose and resolve technical problems reported by developers using the platform
- Collaborate with engineering teams to identify root causes of system issues
- Provide technical guidance for integrating blockchain protocols and APIs
- Document common issues and create solutions for public developer resources
- Respond to support tickets and community inquiries in a timely manner
- Monitor system health and escalate critical incidents
- Assist in testing and validating updates to blockchain infrastructure
- Translate developer feedback into actionable product improvements
- Support smart contract deployment and debugging workflows
- Work with cryptographic key management and wallet integration issues
- Troubleshoot transaction failures and gas optimization concerns
- Explain consensus mechanisms and network behavior to technical users
- Maintain up-to-date knowledge of evolving blockchain standards
- Assist with onboarding new developers to the ecosystem
- Improve support automation and response efficiency
- Contribute to API documentation and developer tooling guides
- Track and report recurring technical challenges
- Engage with open-source communities related to blockchain tools
- Support decentralized exchange protocol implementations
- Verify correctness of blockchain event indexing and data queries
- Help maintain reliability of public-facing developer endpoints
- Coordinate with security team on vulnerability disclosures
- Escalate protocol-level bugs to core development teams
- Guide users through node connectivity and synchronization problems
- Assist with rate limit and API access troubleshooting
Nice to Have
- Hands-on experience with blockchain node operation
- Contributions to open-source blockchain projects
- Prior work in a developer relations or support role
- Knowledge of The Graph or similar indexing protocols
- Experience with formal verification tools
- Familiarity with Layer 2 scaling solutions
- Understanding of MEV and transaction ordering concepts
- Background in security auditing or penetration testing
- Published technical content for developers
- Speaking experience at developer conferences
Compensation
Competitive salary and equity offered based on experience and location.
Work Arrangement
Remote position with flexibility to work across time zones.
Team
Part of a distributed engineering team building core blockchain tooling and developer services.
Why This Role Matters
- This position plays a key role in ensuring developers have a smooth experience building on blockchain infrastructure.
- Your work directly impacts the reliability and usability of decentralized application tooling.
What We Value
- Practical problem-solving over theoretical knowledge
- Clear communication with technical and non-expert users
- Ownership of issues from start to resolution
- Continuous learning in a rapidly changing environment
Visa sponsorship available for qualified candidates in select regions.
