Washington University in St Louis is looking for a Billing/Scheduling Associate II to provide remote support for our Ophthalmology department. In this role, you will obtain insurance information, counsel patients on financial assistance over the phone, and schedule and register patients without direct patient contact, ensuring smooth clinical operations.
What You'll Do
- Obtain insurance information from patients and counsel on alternative ways for financial assistance.
- Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient calls and requests.
- Provide patient scheduling services, including collecting demographics and completing insurance registration.
- Review schedules for new patients and make updates when necessary.
- Call patients with appointment time reminders and obtain insurance information and referral forms.
- Process internal physician referrals for clinical care.
- Explain the billing process to patients and answer incoming inquiries from patients and third-party payers.
- Work with others to solve moderately complex problems.
- Explain the billing process to other staff and assist with basic account maintenance activities.
- Assist patients with insurance questions regarding the billing process.
- Assist staff with sending out reminder cards and performing other scheduling duties.
- Work Relatient patient reminder system results and contact patients or make scheduling changes.
- May make daily edits and temporary changes to provider scheduling templates based on physician input.
What We're Looking For
- High school diploma or equivalent high school certification or a combination of education and/or experience.
- 3 years of relevant experience.
Nice to Have
- Skills in Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, and Third Party Claims.
Technical Stack
- Epic EHR
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Relatient patient reminder system
Benefits & Compensation
- Compensation: $17.87 - $27.06 per hour.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave.
- Family care resources.
- Tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.
Work Mode
This is a fully remote position.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
