Concentrix is looking for a Technical Support Advisor to provide remote technical support to our employees in English and Spanish. You’ll be the first point of contact for technical issues, ensuring our teams have the tools they need to succeed.
What You'll Do
- Take incoming user requests from employees via telephone, email, voicemail, or chat.
- Log call details onto case management systems and provide response and resolution within SLA.
- Solve technical requests and incidents.
- Maintain knowledge and expertise associated with the core technical stack.
- Follow progress and close service requests to a satisfactory conclusion on the call management system.
- Proactively update customers with status and resolution progress.
- Monitor and progress all open queries in the queue.
- Escalate potential service issues to the appropriate level.
- Ensure contractual SLA is maintained.
- Achieve an excellent customer satisfaction level.
What We're Looking For
- Proficient or bilingual level of Spanish and English.
- Excellent customer care skills and knowledge.
- Good IT knowledge and Windows environment literacy.
- Strong team player with a collaborative mindset.
- Flexibility with rotating working hours and night shift.
Nice to Have
- 1 year in a customer service environment, preferably in technical support.
Technical Stack
- Blackberry, Android, iPhone, Windows Devices
- MS Office, SAP, Print-Queue / Print Driver
Benefits & Compensation
- Full-time 39 hours/week permanent contract.
- Full paid training about the company and the project.
- Career development program and specialized courses.
- Compensation: 19,623 euros gross/year up to 3,000 euros gross/year bonus.
Work Mode
This is a remote position based in Spain.
Concentrix is an equal opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
