Join CSG as a Billing System Analyst II where you will develop deep expertise in our billing systems and design business support solutions for clients in telecom, cable, and media. You'll translate customer needs into actionable technical solutions and ensure end-to-end project functionality.
What You'll Do
- Learn and develop deep expertise in our billing systems over time.
- Design and implement business support solutions within telecom, cable, and media clients.
- Develop a deep understanding of CSG interface solutions.
- Work with peers and customers to ensure end-to-end project business functionality of interface APIs from scheduling and design through implementation.
- Provide consultation and solutions to improve customer's business efficiencies and solve business problems.
- Bring awareness of potential new opportunities for adding more products and services back to CSG into the account.
- Document interface solutions, create validation test scripts, and support interface API upgrades, integrations, validations, and implementations with clients and vendors.
- Deliver feedback to the Product Management team to ensure future product releases meet customer and business needs.
- Translate customer needs into actionable technical solutions.
- Communicate clearly and professionally with both technical and non-technical stakeholders.
What We're Looking For
- Bachelor’s degree in Business, Computer Science, or Information Technology or equivalent experience.
- In-depth understanding of client needs and the broad impact of changes in the business environment and industry trends.
- Strong communication and interpersonal skills.
- Willingness and ability to learn complex systems and processes.
- Customer-focused mindset with a proactive attitude.
- Highly developed analytical and problem-solving skills.
- Ability to read, write, speak, and understand the English language in a business environment.
- Basic knowledge of Microsoft Office software, including Word, Excel, and PowerPoint.
- Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and adapt to a frequently changing workload.
- Excellent verbal and written communication to effectively convey and clarify complex information and consult with customers and influence others.
- Solid understanding of project management and requirements management processes.
- Ability to work independently and collaborate with peers when necessary.
Nice to Have
- Previous experience working with billing systems or similar platforms.
- Familiarity with software integration or technical support.
- Familiar with SFTP and Communication Protocols, i.e., HTTPS, SOAP, VPN, etc.
- Experience in supporting XML, JSON, and REST interface APIs.
- Awareness of Agile Software development methodologies such as SAFe or KanBan.
- Basic knowledge of log observability tools such as Kibana.
Technical Stack
- Microsoft Office
- SFTP
- HTTPS, SOAP, VPN
- XML, JSON, REST APIs
- Kibana
Team & Environment
You will work with peers and customers and collaborate with the Product Management team.
Benefits & Compensation
- Sulamerica Health
- Sulamerica Dental
- Vidalink
- Food/Meal Voucher
- Child Care Assistance
- Day off on birthday
- Gympass
- Language assistance
- Digital course platform
- Volunteer time off: 2 days a year
Work Mode
This is a remote position based in Brazil.
CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
