Welcome to NRG. We are driven by a passion to create a smarter, cleaner, and more connected future, dedicated to redefining the home experience with intelligent products and services. We are looking for a Billing Operations Analyst who will act as a subject matter expert, directly impacting the customer experience by leading project work and facilitating solutions for critical billing issues. You will evaluate current billing systems and processes to identify opportunities for improvement and provide key insights and recommendations.

What You'll Do

Lead ongoing process and procedure improvements to enhance speed and accuracy for all customer billings.
Support internal and external audit requirements.
Identify, recommend, test, and implement future system enhancements for a more accurate and efficient billing process.
Create and manage protocols for preventing and handling billing exceptions and delays.
Participate as the subject matter expert for billing projects.
Identify and close operational gaps.
Train Billing Department staff and other functional groups on billing tools, complex invoice calculations, and billing software programs.
Ensure operational readiness for new products and market entries by planning, recommending, testing, and implementing processes for accurate customer invoices.
Participate in cross-functional process improvement teams to automate and streamline invoice generation.
Complete all other projects and duties as assigned.

What We're Looking For

A Bachelor’s degree in Finance, Accounting, Business, or a related area.
2-4 years of relevant professional experience.

Nice to Have

Experience with consumer loan products.
Familiarity with risk assessment and credit scoring models.
Process optimization experience.
Knowledge of compliance standards like PCI and SOX.
Familiarity with automation tools and payment gateways.
2+ years of experience in payment operations, accounts receivable, or treasury.
Strong understanding of payment systems (ACH, SWIFT, wire transfers).
Strong understanding of lending processes, loan servicing, and compliance requirements.
Proficiency in Excel and financial software (payment platforms).
Excellent analytical, problem-solving, and communication skills.