At Kin Insurance, we’re on a mission to fix homeowners insurance for those who need it most. We are seeking a Bilingual Licensed Customer Service Agent to serve as the trusted voice of Kin, supporting and advocating for our customers across 13 states. In this role, you will handle policy, payment, and coverage questions while delivering fast, empathetic service in a high-volume environment.

What You'll Do

Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions.
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency.
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes.
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance.
Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently.
Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness.
Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios.

What We're Looking For

Active Property & Casualty (P&C) or Personal Lines insurance license.
6+ months customer service experience in P&C (specifically, home insurance).
Experience working in a high-volume call center or customer support environment handling inbound calls.
Bilingual (Spanish-speaking) proficiency.
Hands-on experience servicing homeowners insurance policies.
Ability to clearly explain policy coverage, billing, and underwriting requirements to customers.
Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace).
Demonstrated ability to work in a fast-paced, evolving environment with limited structure.
Strong active listening skills and the ability to communicate with empathy and professionalism.
Availability to work Monday - Friday shifts: 9:00 AM-6:00 PM CST or 10:00 AM - 7:00 PM CST.
Availability for a rotating Saturday shift required every 4–6 weeks.

Technical Stack

Google Workspace

Benefits & Compensation

Compensation: $50,000-$52,000 annualized + company equity through Restricted Stock Units (RSUs).
401(k) with company match up to 4% of eligible earnings.
Multiple medical plan options, plus dental and vision coverage.
Company-funded HSA contributions (based on medical plan selection).
Company-paid life insurance and short-term disability.
Employee referral bonuses.
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance.
Access to mental health support and confidential counseling resources.
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually.
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents.
Career mobility and internal growth opportunities across the organization.
Professional development budgets for certifications, conferences, and learning available, subject to management approval.
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more.

Work Mode

This is a remote-first position open to candidates in AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, WI.

Kin Insurance is an equal opportunity employer committed to creating an inclusive environment.