HireHawk is hiring a Bilingual Intake Specialist (Spanish/English) to serve as the first point of contact for prospective clients in a legal services organization. You will be central to managing the full case intake process from initial client contact through to file completion.
What You'll Do
- Handle all initial intake calls and follow-up communications with prospective clients.
- Evaluate incoming leads against defined criteria and collect complete case details.
- Prepare intake documentation, agreements, and initial payment records.
- Coordinate with courts, prosecutors’ offices, probation departments, attorneys, and internal staff to verify case information.
- Open, organize, and maintain new case files.
- Review and confirm that all case information is complete and accurate.
- Support the full case intake process from first contact through file completion.
- Keep databases and records accurate and up to date.
What We're Looking For
- Experience managing phone-based client intake and follow-up communications.
- Ability to evaluate whether leads meet defined criteria for case acceptance.
- Experience gathering background case information from multiple sources.
- Demonstrated persistence in monitoring and following up on pending leads.
- Experience preparing contracts or retainer-style agreements.
- Ability to process initial client payments and manage electronic document signing.
- Experience opening, organizing, and maintaining new case files.
- Ability to review and confirm that all case information is complete and accurate.
- Experience contacting courts, prosecutors' offices, and probation departments to obtain case-related information.
- Strong verbal communication skills and ability to build rapport with clients and team members.
- Experience processing payments through online payment platforms.
- Strong problem-solving skills and attention to detail.
- Ability to complete work on time and consistently follow tasks through to completion.
- Prior sales or customer service experience in a phone-focused role.
Benefits & Compensation
- Competitive monthly compensation paid in USD, based on experience and market benchmarks.
- Access up to 50% of approved earnings before payday (no credit checks or fees).
- On-time, reliable pay.
Work Mode
This is a fully remote position.
HireHawk is an equal opportunity employer.
