HireHawk is looking for a Legal Intake Specialist to serve as the critical first point of contact for prospective clients. In this role, you will manage all initial intake and follow-up communications to directly impact case acceptance quality, client experience, and the firm’s operational efficiency.
What You'll Do
- Manage all initial client intake and follow-up communications to ensure no qualified lead is missed.
- Evaluate incoming leads against firm criteria and gather complete, accurate case details.
- Prepare and process intake documentation, retainers, and initial payments to support timely case onboarding.
- Coordinate with courts, prosecutors’ offices, probation departments, attorneys, and staff to verify case information.
- Open, organize, and maintain new case files.
- Support the full case intake process from first contact through file completion.
What We're Looking For
- Experience managing phone-based client intake and follow-up communications.
- Ability to evaluate whether leads meet defined criteria for case acceptance.
- Experience gathering background case information from multiple sources.
- Demonstrated persistence in monitoring and following up on pending leads.
- Experience preparing contracts or retainer-style agreements.
- Ability to process initial client payments and manage electronic document signing.
- Experience opening, organizing, and maintaining new case files.
- Ability to review and confirm that all case information is complete and accurate.
- Experience contacting courts, prosecutors’ offices, and probation departments to obtain case-related information.
- Strong verbal communication skills and ability to build rapport with clients and team members.
- Experience processing payments through online payment platforms.
- Strong problem-solving skills and attention to detail.
- Ability to complete work on time and consistently follow tasks through to completion.
- Ability to keep databases and records accurate and up to date.
- Prior sales or customer service experience in a phone-focused role.
Benefits & Compensation
- Competitive monthly compensation paid in USD.
- Access up to 50% of approved earnings before payday with no credit checks or fees.
- On-time, reliable pay.
Work Mode
This is a fully remote position.
