Responsibilities
- Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Requirements
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Ability to use Windows operating systems
- 6 months sales experience minimum
- Able to work independently
- Ability to stay composed and objective
- Superior negotiating skills
Nice to Have
- 6 months Call Center experience, preferred
Benefits
- Comprehensive health benefits (medical, vision, dental)
- Mental health and well-being resources (Employment Assistance Programs, health and personal time off (HPT), leave programs)
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
Work Arrangement
Remote (Worldwide)
Additional Information
- Language requirements: Bilingual Spanish/English
- Work from home requirements: dedicated workspace near router, hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms), no Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, proof of internet speed required
- Application deadline: Ongoing until positions are filled
