RemoteVA PH is looking for a Bilingual English-Mandarin/Cantonese Customer Service Representative to deliver exceptional support to our clients. In this role, you will be the primary point of contact, providing solutions and information across multiple channels and ensuring clear communication between languages.

What You'll Do

Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues promptly with empathy and professionalism.
Document customer interactions and maintain accurate records in CRM systems.
Collaborate with internal teams to escalate and resolve complex cases.
Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
Assist in translating customer communications and support materials when needed.
Ensure compliance with company policies, data privacy, and ethical standards.

What We're Looking For

Minimum of 1–2 years of customer service experience (call center, retail, or corporate support).
Native or near-native fluency in Mandarin and Cantonese.
Excellent English communication skills (spoken and written).
Strong interpersonal and problem-solving skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk).
Cultural sensitivity and adaptability when dealing with diverse clients.