Amparo Insurance is hiring a Bilingual Customer Service Representative fluent in Portuguese and Spanish to be the first point of contact for our clients. You will deliver a best-in-class support experience by responding to inquiries and supporting clients with policy questions, documentation, and account updates.
What You'll Do
- Serve as the primary point of contact for client questions and service needs.
- Respond to phone and email inquiries promptly and professionally.
- Assist customers with inquiries regarding insurance availability, eligibility, coverages, policy changes, endorsements, billing clarification, certificates of insurance, and renewals.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain accurate documentation in the policy management system.
What We're Looking For
- High School Diploma or GED equivalent
Nice to Have
- Spanish/Portuguese speaking proficiency
- 1 year of customer service experience in the insurance industry
- Knowledge of all insurance policies
Team & Environment
You will report directly to the Customer Service Team Leader. Amparo Insurance offers a positive and professional environment where you will be a valued team player from day one, with opportunities for career advancement.
Benefits & Compensation
- Annual salary: 46,000 BRL – 72,600 BRL
Work Mode
This role is open to candidates working remotely within the Belo Horizonte Area.
Amparo Insurance is an equal opportunity employer.
