Medavie is looking for a Bilingual Customer Service Analyst - MAC to join the Medical Authorization Centre within our Federal Administered Programs. You will be on the front line, receiving and processing health-related incoming calls, faxes, mail, and web-based requests from healthcare professionals to ensure authorization requests are handled accurately and efficiently.

What You'll Do

Respond to inquiries regarding healthcare benefits, program eligibility, and other general questions.
Liaise directly with medical consultants and healthcare professionals to clarify request details.
Review, analyze, and process requests from healthcare professionals according to established criteria.
Organize work and information to ensure requests are processed accurately and efficiently.
Correspond with clients, medical consultants, healthcare professionals, and stakeholders through various communication channels.

What We're Looking For

Must be fluently bilingual (English and French) both in writing and verbally.
Ability to work quickly and accurately under pressure of time restraints.
Strong technical aptitude and ability to multitask and navigate between multiple software applications simultaneously.
Ability to concentrate and have high attention to detail while using a computer for prolonged periods.
Ability to work independently and as a team member.
Must obtain and maintain Reliability Status Clearance (Enhanced Level B), including Fingerprinting, Criminal Record Check, Credit Check, and must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Nice to Have

Post-secondary diploma or degree and/or relevant working experience in customer service or office administration.

Team & Environment

This role is part of the Medical Authorization Centre (MAC) within Medavie's Federal Administered Programs.

Benefits & Compensation

Compensation range: $46,292 - $52,078 CAD.
Comprehensive health and dental plan that is 100% employer paid effective on your first day.
Monday to Friday shifts with no weekends.
Extensive virtual paid training program.
Opportunities for career development and advancement.
Personal wellness account, health resources, and fitness center discounts.
Work-from-home setup with necessary equipment provided.

Work Mode

This position operates on a hybrid work model and is open to candidates located in Canada.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. We are committed to ensuring recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.