Lime is looking for a Benefits Administrator to own the delivery and development of our employee benefits proposition across 25+ countries in the EMEA and APAC regions. This role ensures effective administrative controls, meets deadlines with global payroll teams, and serves as a primary contact for employee inquiries.
What You'll Do
- Manage all 'Business as Usual' aspects of Lime's benefits programs, including health, dental, vision, retirement plans, tax-efficient schemes, expense allowances, life insurance, disability, leave policies, and wellness programs.
- Manage external suppliers to ensure service level agreements are met, accurate reporting is provided per deadlines, and credits/debits to Lime are recorded accurately.
- Collaborate with People Operations, Payroll, Business Partner and Talent Management teams to improve internal processes and procedures.
- Serve as a primary point of contact for employee benefit-related inquiries via the Zendesk ticketing system.
- Provide input to help design and improve communications materials, ensuring they are accurate, clear, and engaging. Produce materials for benefits education.
- Ensure data handling complies with local domestic and international regulations, such as GDPR in the EU and UK.
- Assist in regular audits of benefits data for accuracy and compliance.
What We're Looking For
- 2–5 years’ experience in Benefits Administration, Total Rewards, or related HR roles.
- Strong knowledge of HRIS platforms, such as Workday or ADP.
- Deep understanding of applicable employment laws and benefits regulations.
- Excellent written and verbal communication skills, including strong English speaking and reading ability.
- Strong organisational, analytical, and problem-solving skills.
- Ability to manage sensitive information with discretion and integrity.
- Experience contributing towards insurance renewal processes, vendor negotiations and Request for Proposal (RFP) exercises.
Nice to Have
- Relevant professional certifications and qualifications are welcome but not mandatory.
- A positive attitude to learning and professional development in the role.
- Experience scaling teams, products, or processes in a fast-paced, high-growth environment.
- Ability to balance execution with strategy.
Technical Stack
- HRIS platforms (e.g., Workday, ADP)
- Zendesk ticketing system
Team & Environment
This role is part of the People team and reports to the Benefits Manager for EMEA & APAC.
Work Mode
This is a hybrid position based in Kuala Lumpur.
Lime is an Equal Opportunity Employer dedicated to hiring and developing a globally diverse team.
