Tellos, Inc is hiring a BCaBA Family Coordinator to serve as both a compassionate family guide and a proactive operational coordinator. You'll be responsible for walking families from the first intake call through initial assessment authorization and connection with their ongoing BCBA, ensuring they feel heard, supported, and confident while also driving the logistics that get them into care swiftly and smoothly.

What You'll Do

Connect with new families interested in ABA services
Explain who we are, what we do, and how ABA may be able to support their child
Listen deeply to family needs, concerns, and hopes, and validate their experience
Walk families through the process: from inquiry to initial assessment authorization
Submit and track authorization and insurance paperwork with attention to detail and urgency
Maintain close, empathetic communication: answer questions, ease anxieties, and provide timely updates
Collaborate with our Clinical Operations Lead for a smooth transition once the assessment is authorized
Ensure handoff details are clearly documented and communicated
Anticipate and resolve any blockers to avoid delays in care
Stay on top of due dates, insurance follow-ups, and submission statuses
Use tracking tools to keep family journeys moving forward
Maintain a high level of responsiveness and follow-through across all touchpoints
Embody Tellos’s core values in every interaction: compassion, clarity, collaboration, empowerment
Make each family’s day better through presence, intention, and excellence