BiOptimizers is looking for a B2B Customer Service Specialist to provide exceptional support to our retail accounts. Joining a mission-driven team, you'll help move people from baseline health to peak biological performance by ensuring a seamless experience for our retail partners.
What You'll Do
- Provide exceptional support to retail accounts, maintaining high customer satisfaction and supporting sales growth.
- Handle order processing, customer inquiries, and resolve customer issues efficiently.
- Respond to sales team questions and provide accurate pricing, stock, and delivery information.
- Ensure a seamless experience for retail customers via phone, email, chat, or ticketing system.
- Respond to customer inquiries within one hour and follow up on customer satisfaction.
What We're Looking For
- Health and wellness industry experience, particularly in dietary supplements, vitamins, or nutraceuticals.
- 2+ years of customer service or equivalent experience.
- Demonstrated ability to deliver results in a remote or asynchronous environment.
- Strong written and verbal communication skills.
- Self-starter that works well alone or in small groups.
- Ability to work on multiple tasks at once in a medium to short timeline with strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Commitment to fostering an inclusive and collaborative team culture.
Nice to Have
- Ability to work with different platforms such as Zoho, Acumatica, or SPS.
- Familiarity with the health and wellness space, supplements, and e-commerce.
Technical Stack
- Zoho
- Acumatica
- SPS
Work Mode
This is a global, remote role. You'll join a remote-first team that collaborates cross-functionally, blending innovation with results.
BiOptimizers is committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by applicable law.
