Jobgether is hiring an AWS Solution Architect to drive the design, deployment, and optimization of cloud-based contact center and AI solutions. You will partner closely with clients to understand their business needs and implement scalable AWS architectures that improve agent efficiency and enhance customer experiences.

What You'll Do

Lead discovery sessions and technology assessments to identify business needs and ROI opportunities for cloud solutions.
Design, build, and deploy AWS-based contact center solutions, including Amazon Connect integrations.
Translate customer requirements into scalable, secure, and effective cloud architectures using AWS best practices.
Provide guidance and mentorship to technical teams, ensuring projects are delivered on time, within scope, and to high-quality standards.
Collaborate with stakeholders to manage expectations, priorities, and technical communications.
Drive adoption of automation, workflow optimization, and integration strategies across CRM, WFM, and contact center platforms.
Develop documentation, training, and best practices to support solution adoption and knowledge transfer.

What We're Looking For

Proven experience in customer-facing contact center solutions, pre-sales, or consulting.
Hands-on experience with AWS services, cloud architecture, and solution design.
Proficiency in scripting/coding (Python, Java, C#, .NET, Node.js) and API integrations (WebRTC, SIP).
Knowledge of Salesforce Service Cloud and other contact center platforms (Genesys, Cisco, Avaya, Twilio).
Strong troubleshooting, debugging, and cloud deployment skills (CloudFormation, Lambda, Lex, Call Flow design).
Excellent communication, presentation, and executive-level engagement skills.
Familiarity with software development methodologies such as Agile/Scrum, and CI/CD frameworks (Jenkins, GitLab CI/CD, CodeDeploy).
Experience with workforce management, outbound dialers, campaign management, and automation tools.
Ability to lead enterprise-level projects independently while guiding technical teams.

Nice to Have

AWS Solution Architect certification preferred.

Technical Stack

Cloud: AWS, Amazon Connect, CloudFormation, Lambda, Lex
Languages/Frameworks: Python, Java, C#, .NET, Node.js
Integrations: WebRTC, SIP, Salesforce Service Cloud
Platforms: Genesys, Cisco, Avaya, Twilio
Methodologies/Tools: Agile/Scrum, Jenkins, GitLab CI/CD, CodeDeploy

Benefits & Compensation

Flexible remote or hub-based work across the United States.
Travel opportunities up to 25% for client engagements.
Competitive salary and potential bonus opportunities.
Comprehensive healthcare coverage and other employee benefits.
Professional growth, mentorship, and training in AI and cloud technologies.
Collaborative and inclusive work culture, emphasizing flexibility and work-life balance.
Engaging team events, celebrations, and opportunities to connect across the organization.