NTT DATA is looking for an AWS Public Cloud Engineer to provide advanced technical support, administration, and optimization across managed customer cloud environments spanning AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI). This role demands deep multi-cloud expertise and a proactive approach within our inclusive and forward-thinking organization.
What You'll Do
- Provision, configure, and maintain cloud infrastructure across AWS, Azure, GCP, and OCI.
- Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments.
- Implement and maintain monitoring, alerting, and logging solutions to ensure high availability.
- Lead root cause analysis and post-mortem documentation for major incidents.
- Execute patch management, upgrades, and regular maintenance activities.
- Develop and maintain backup, disaster recovery, and failover strategies.
- Participate in on-call rotation and after-hours support as required.
- Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager.
- Use scripting (e.g., Python, Bash, PowerShell) to automate repetitive tasks and operational processes.
- Champion the use of configuration management tools and assist in DevOps pipeline integrations.
- Recommend and implement cost optimization, resource utilization, and rightsizing strategies.
- Ensure adherence to security best practices, including least-privilege access, encryption, and network segmentation.
- Implement and manage identity and access management (IAM) policies and roles.
- Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.
- Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).
- Work closely with application, security, and network teams for solution delivery and support.
- Mentor junior engineers and provide technical guidance.
- Create and update technical documentation, runbooks, and SOPs.
What We're Looking For
- 5+ years of hands-on experience in cloud engineering, operations, or support.
- 3+ years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/or OCI; familiarity in all is preferred; AWS is mandatory).
- Must be a US citizen or Green card holder.
- Position aligns with supporting a 24*7 operations production support model.
- Subject to an FBI CJIS Background check administered every 12 months.
Nice to Have
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline; or equivalent professional experience.
- At least two of the following certifications (or equivalent experience): AWS Certified Solutions Architect / SysOps Administrator, Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert, Google Professional Cloud Architect / Engineer, Oracle Cloud Infrastructure Architect Associate/Professional.
- DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible).
- ITIL Foundation or other support framework knowledge.
- Direct experience in managed services/NOC/SOC/MSP environments is a plus.
- In-depth expertise with provisioning, configuring, securing, supporting, and optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and/or OCI.
- Administration of compute, storage, networking, database, and PaaS services across supported platforms.
- Deep hands-on knowledge in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms (AWS, Azure, GCP, OCI).
- Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, CloudFormation, ARM templates, etc.).
- Familiarity with cloud-native security best practices (IAM, network security, data encryption, etc.).
Technical Stack
- Cloud Platforms: AWS, Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI)
- Infrastructure as Code: Terraform, CloudFormation, ARM, OCI Resource Manager
- Scripting: Python, Bash, PowerShell
- Containerization & Automation: Docker, Kubernetes, Ansible
Work Mode
This is an onsite position located in Plano, Texas (US-TX), United States (US).
NTT DATA is an equal opportunity employer.
