MSX International empowers Movers and Makers to thrive in our ever-changing world. We are seeking an Automotive Technical Support Specialist to provide expert technical support to our network of Authorized Repairers and Independent Operators across Europe. You will respond to complex technical inquiries via phone and electronic channels, helping to resolve vehicle concerns and ensure smooth operations.
What You'll Do
- Provide technical support across various systems, focusing on diagnostics and root cause analysis.
- Resolve technical inquiries from Customer Dealers and internal teams.
- Guide dealers through repair processes and ensure accurate case documentation.
- Collaborate with dealer technicians and internal agents to resolve complex technical issues.
- Document cases and technical data in internal systems.
- Coordinate Field Engineer visits.
- Engage in training and product knowledge exchange.
- Collaborate with engineers, project managers, and dealership staff to share insights and trends.
- Occasionally conduct vehicle testing and servicing arrangements.
- Escalate cases when necessary, ensuring all relevant information is included.
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
What We're Looking For
- At least 5 years of automotive experience, ideally in a senior dealership workshop role.
- Degree in automotive technology or equivalent technical education.
- Experience in using diagnostic tools.
- An analytical, organized, and customer-focused mindset.
- Fluency in Dutch and English.
Nice to Have
- Strong knowledge of vehicle mechanics and EV; HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
Technical Stack
- Diagnostic tools
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
