Responsibilities
- Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
- Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.
- Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.
- Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.
- Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
- Present platform capabilities and create new content; provide training to customers for ongoing proficiency.
Requirements
- BS or equivalent experience in Computer Science or Computer Engineering
- Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
- Technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE)
- Familiarity with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting) for initial integration support and optimization
- At least 1 year of experience in a customer-facing role within SaaS or tech sectors
- Skilled in communicating technical concepts clearly and building strong relationships
- A proactive attitude toward problem-solving and customer success
- Excellent analytical and problem solving skills
Nice to Have
- Experience with AI Tools
- Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions
Work Arrangement
Remote (Worldwide)
Additional Information
- Strong written communication skills
