Responsibilities
- Provide rapid remote, phone, email and chat technical support for customers, distributors and field personnel.
- Involvement in the roll out of Rain Bird’s latest central control software.
- Provide mapping, database and installation services for Rain Bird Central Control customers.
- Coordinate with engineering and service departments to ensure that service performance and quality specifications are met.
- Identify replacement service parts as required.
- Provide remote troubleshooting or repair of irrigation components, including valves, rotors, electronic controllers, flow sensors, and other products.
- Remotely work with on-site technicians as required for installation, maintenance, or repair projects.
- Prepare and conduct training, remotely and in a classroom environment at Rain Bird in Tucson, AZ.
- Support the development and implementation of revenue generating services.
- Provide field information to engineering, product management, manufacturing, sales, and marketing.
- Track, report, and follow-up on product and technical issues using established escalation processes.
- Participate in the GSP 24 hour on-call phone support rotation.
Work Arrangement
On-site
Team
Structure: Coordinates with engineering and service departments; reports through GSP team with on-call rotation.
Additional Information
- Participate in the GSP 24 hour on-call phone support rotation.
- Fluency in Spanish or other foreign language(s) is a desired qualification.
