Drive the technical direction of presales initiatives by crafting tailored support solutions that align with client needs. Work closely with sales and engineering teams to translate complex technical requirements into clear, actionable strategies. Your expertise will help shape service offerings and strengthen client confidence throughout the sales cycle.
Key Responsibilities
- Collaborate with sales teams to define technical approaches for support services during the presales phase
- Design scalable support models that enhance system reliability and client satisfaction
- Lead technical discussions with stakeholders, presenting solutions that address specific operational challenges
- Develop documentation, proposals, and presentations that clearly communicate support architecture and value
- Advise on best practices for incident management, resolution workflows, and service-level agreements
Qualifications
Successful candidates will hold a strong technical background with proven experience in support operations, systems architecture, or IT service management. Prior involvement in presales or customer-facing technical roles is essential. You should be comfortable leading discussions with both technical and non-technical audiences.
Advanced problem-solving skills, clear communication abilities, and a client-focused mindset are critical. A track record of delivering support strategies in complex environments will support success in this role.
