MatrixCare is hiring an Associate Integration Analyst to play a key role in supporting integration deployment, activation, and customer support. This highly visible position involves interacting with individuals at all levels, internally and externally, requiring strong communication, empathy, and an understanding of complex software and business concepts.

What You'll Do

Build engagement, confidence, and enthusiasm while establishing the team vision.
Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
Collaborate with the team to set and achieve SMART goals.
Serve as a responsible steward of company resources.
Make timely, tough decisions and navigate difficult conversations effectively.
Lead and develop high-performing teams while fostering ownership and accountability.
Dedicate time to learning and create cross-training opportunities for team members.
Consistently deliver repeatable, predictable, and high-quality results.
Create and maintain a strong culture of customer focus.
Advocate for customer needs and ensure alignment with business goals.
Understand customer requirements and key decision makers (KDMs).
De-escalate challenging situations by providing actionable solutions.
Partner cross-functionally with other departments to identify and implement solutions.
Provide clear written and verbal communication on project status, updates, and issues.
Maintain continuous communication with customers regarding issues and resolutions.
Supply accurate steps and data to other departments for escalations and issue resolution.
Quickly identify issues with urgency, scope, and customer-facing impact.
Assess project impacts on scope and timeline (e.g., data gaps, vendor delays).
Troubleshoot and reproduce errors using technical tools like SOAPUI and HL7 Reader.
Acquire a thorough understanding of departmental processes, interfaces, and applications.
Act as a technical escalation point for integrations from Support and other teams.

What We're Looking For

Bachelor’s degree in a related field or equivalent years of experience.
Demonstrated courageous yet humble leadership style.
Strong ability to build engagement and inspire confidence in teams.
Critical thinking, risk analysis, and problem-solving skills.
Curiosity-driven mindset with a commitment to continuous learning.
Skilled at asking questions, active listening, and learning from others.
Excellent conflict resolution and de-escalation skills.
Strong written and verbal communication abilities.
Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking.
Proficient with SharePoint and intranet resources.